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There are two ways to change a user’s password.

From within the web portal navigate to User –> User List.



Find the user’s record on the user list and click the user ID hyperlink to open the record.

User Selection


Click the Reset Password link.

Reset Password


Enter the new password into the pop-up box. If you wish to set a temporary password, check the Is Temporary box. This will force the user to change the password the next time they login to the web portal.




A user can also change their own password on the web portal login screen if they know their site name and user ID. Navigate to and click the Forgot Password link.

Web Portal